Support of our clients is of paramount importance to us, and we have designed our
support services to meet everyone’s needs.
We offer two levels of support: Free Support and Contract Support.
Free Support is available to all of our clients, even if you are just using our free
software! Support is provided by email, and we will try and answer any questions
that you have, and to solve any problems that you encounter when using our software.
Contract Support is recommended to all our clients, as it gives a more comprehensive
level of support and offers telephone access to our support staff. Generally, you
will be in touch with the consultant who was involved at the start, or else another
individual who is conversant with your application and operation. To this end we
give you a direct line telephone number to call if you have any queries or problems.
It is important to emphasise that your call is not being handled by a general call-centre
offering impersonal advice. Your query will be handled by the consultant who has
the most knowledge about your system. If the consultant is unavailable to take your
call, you will be able to leave a message and he or she will call you back as soon
The cost of Contract Support will generally be calculated as being 10% of the original
cost of the bespoke software. Thus if your original system cost £2500, the annual
support fee would be £250.
Contact us if you would like to have Contract Support.